Resources - Terms and Conditions

Terms and Conditions



Terms and Conditions

Services

Design Consultation

Jardan offers a personalised in-house furniture selection and styling service. One of our experienced consultants will visit your home to discuss your vision, needs, and individual style. Drawing from our unique and extensive furniture and homewares offering we will work with you to create a beautiful, resolved space in line with your lifestyle and personal aesthetic. For more information please contact your local store.

Design Modifications

Modifications to products outside the standard specifications may be possible. All requests for modifications must be submitted in writing and are subject to Jardan’s approval. Additional lead time and surcharge will apply.

Re-Upholstery

Our customer care team can help with the re-upholstery of current Jardan designs. To obtain a quote for re-upholstery, please complete the after-sales form, and email it along with images of the item and your original order details to customercare@jardan.com.au

Jardan_After_Sales_Service

Assembly

We strive to offer full delivery service, including assembly, placement of any Jardan furniture items and removal of rubbish. This service is available in all Australian capital cities. Australian regional or remote areas and some international locations are the unfortunate exception, full assembly instructions will be provided with your order.

In Store Furniture & Lighting Orders

Order Confirmation

An order confirmation will be forwarded to you in acknowledgment of receipt of your order. This document superseded all prior correspondence in relation to your order (verbal, written, graphic, or otherwise). We will proceed with your order, as per your order confirmation, unless we receive written notification of any requested changes within 24 hours.

Please note - if you have purchased an item that is currently on pre-order. You may receive two shipments for your order. We will dispatch all in-stock items as soon as possible and the pre-order item/s will be dispatched once stock is available.

Changing Your Order

Each and every Jardan furniture piece is handcrafted to the specific size and finishes you have selected so whether or not an order can be changed depends on how far it has progressed in production. Once your order has been confirmed and proceeded to production, any request for changes must be sent in writing.   We will do our best to assist to help but cannot guarantee that changes can be made. Variations agreed to by Jardan will incur additional costs.

Cancelling Your Order

Once your order has been confirmed any cancellation request must be sent in writing. As each furniture piece is handcrafted to your specific fabric and finish choices, the cancellation will incur charges which vary depending on the status of production and how far the order has progressed.

Lead Times

All our furniture pieces are made to order. Please contact our sales consultant for current lead times, as these can vary through the course of the year with peaks in demand. Please note, shipping and delivery times vary depending on your location. Please contact our sales consultants who will be able to advise an approximate shipping time to your destination. Please note some Lighting, Rugs, Art and Homewares pieces also have lead times, please touch base with our store teams to check current product status.

Once your order has been received and has progressed into production, our team will advise an estimated completion date by email. 

Online Orders

Order Confirmation - Furniture & Lighting

We will send an email confirming your order with specific detail around any made to order lead times. Our transport company will contact you 10 days prior to delivery of your made to order furniture.

Changing your order - Please contact us within 24 hours if your order requires any changes. Unfortunately changes after this time may not be possible or will incur additional charges.

Order Confirmation - Homewares

You will receive an automated email confirming your online order.  If you cannot see this email, please check your junk mail. You can also check your order history and status in My Orders within your account. Once your order has been dispatched, you will receive confirmation along with an estimated delivery date. Orders are processed Monday to Friday (excluding public holidays). Orders received on weekends and/or holidays will be processed the next business day.

Please note - if you have purchased an item that is currently on pre-order. You may receive two shipments for your order. We will dispatch all in-stock items as soon as possible and the pre-order item/s will be dispatched once stock is available.

Cancelling Your Order

Please choose carefully, we do not offer refunds or exchanges if you change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described or are different to the product purchased on the website.

Lead Times

All our furniture pieces are made to order. Please contact our sales consultant for current lead times, as these can vary through the course of the year with peaks in demand. Please note, shipping and delivery times vary depending on your location. Please contact our sales consultants who will be able to advise an approximate shipping time to your destination. Please note some Lighting, Rugs, Art and Homewares pieces also have lead times, please touch base with our store teams to check current product status.

 Once your order has been received and has progressed into production, our team will advise an estimated completion date by email. 

Refund and Exchange Policy

Refunds - Please choose carefully as we do not offer refunds for change of mind. All items are quality controlled and checked for any faults before being dispatched. However, should you receive an item that is faulty or damaged, please contact us immediately by emailing onlinestore@jardan.com.au

Please note, we are unable to process returns or refunds for online orders in Jardan stores.

Exchanges - Jardan does not offer refunds for change of mind. Jardan offers exchanges or a credit note for all full-priced homewares items (excluding rugs, art, beauty items & earrings) if returned within 14 days of purchase/receiving your online order. All sale items are final and cannot be exchanged or refunded.  Any returned product/s must be in original condition accompanied by the receipt and all original packaging. We reserve the right to refuse a return if the merchandise does not meet our standards. Goods will be inspected upon return and a credit note or exchange will be issued for the original value of the product — excluding any return shipping costs. If you are exchanging for an item of lesser value, a credit note will be issued for the outstanding amount. Applicable only on full-priced items; all purchases made on sale items are final and cannot be exchanged or refunded. We are not able to offer any exchanges or refunds on earrings and/or swimwear, due to hygiene reasons. 

If exchanging for an item of lesser value, a credit note will be issued for the outstanding amount. Credit Notes must be redeemed within 6 months of the date allocated. Items deemed faulty can be returned for a full refund or exchange upon presentation of receipt at Jardan stores. EFTPOS refunds must be processed against the original card details.

Please note: Return of the item for exchange or credit note via post will be at the expense of the customer. The cost of return shipping will be taken out of the credit and or new item/s.

Please note, we are unable to process returns or refunds for online orders in Jardan stores. If you would like to exchange your online order or for any additional questions, please contact our online customer service team at onlinestore@jardan.com.au

Art Orders

Please choose carefully as we do not offer refunds or exchanges for change of mind or incorrect specifications on made-to-order pieces, original and/or framed artworks. If the Item is faulty and/or damaged in transit, you can choose between a refund, exchange, or credit. Please contact our online customer service team if your item has been damaged and they will arrange for the item to be returned to Jardan and replaced and/or refunded onlinestore@jardan.com.au

Rug Orders

Please choose carefully as we do not offer refunds or exchanges for change of mind. All items are quality controlled and checked for any faults before being dispatched. However, should you receive an item that is faulty or damaged, please contact us immediately by emailing onlinestore@jardan.com.au

Payment Options

Instore Payment

Payment for furniture orders is split across 2 payments, a deposit of 50% by way of confirmation with the balance payable prior to final dispatch. The deposit is non-refundable. All transactions are processed in Australian dollars and ex-factory unless otherwise stated. All prices displayed on our website are exclusive of freights. Balance due prior to the release of the goods. Goods remain the property of Jardan until full payment has been received. Jardan does not offer layby.

Online Payment

Online purchases are made easy and secure with a selection of payment options, including credit cards. All online orders must be paid and require 100% payment at the time of order. Unfortunately, at present, we cannot accept store credits for online purchases but please contact one of our stores for further assistance should you wish to redeem a gift card or use a store credit.

Afterpay

Create an account with Afterpay to buy now and pay later with either weekly, fortnightly or monthly instalments. Visit the Afterpay website for more information and to set up your account. Please note that Afterpay is only available for online purchases between $100 – $2,000. Please note Afterpay is only available to Australian Residence. 

Gift Cards

E-Gift Cards (Digital)

E-Gift Cards may only be redeemed on the Jardan Website. E-Gift Cards are not valid to be redeemed at any Jardan Store. E-Gift Cards are valid for three (3) years from the date of purchase. E-Gift Cards are not redeemable for cash. E-Gift cards are not valid on Trade Account Orders and cannot be transferred to Trade Account Orders. 

Jardan does not take responsibility for any lost or stolen E-Gift Cards. If an order is made using an e-gift card and is then cancelled or returned, the portion of the purchase attributable to the gift card will be refunded as a store credit only. E-Gift card purchases may be subject to security checks from time to time, resulting in longer processing time.

All E-Gift Cards are quoted in AUD$ Australian Dollars.

E-Gift Card balances can be checked at any time on the Jardan website – www.jardan.com.au

No change will be given and any balance that remains on the card can only be used in whole or part against future purchases.

If you are giving a Jardan gift card to another person, you should ensure that the recipient is aware of the terms and conditions that apply to the gift card and the relevant expiry date of the gift card.

If you have any requests about your Jardan e-gift card, please visit any Jardan store or email us at onlinestore@jardan.com.au

 

Gift Cards (Physical) 

Gift Cards may only be redeemed at any of the Jardan stores throughout Australia. For your closest store please refer to our stores page here. Gift Cards are not valid to be redeemed on the Jardan Online Store. Gift Cards are valid for three (3) years from the date of purchase. Gift Cards are not redeemable for cash. 

Jardan does not take responsibility for any lost or stolen Gift Cards. If an order is made using a gift card and is then cancelled or returned, the portion of the purchase attributable to the gift card will be refunded as a store credit only. Gift card purchases may be subject to security checks from time to time, resulting in longer processing time.

All gift vouchers are quoted in AUD$ Australian Dollars. 

Available funds on a gift card can be verified any time through the Jardan stores. Any unused balance will be given as store credit for future purchases at Jardan stores. No change will be given and any balance that remains on the card can only be used in whole or part against future purchases.

If you are giving a Jardan gift card to another person, you should ensure that the recipient is aware of the terms and conditions that apply to the gift card and the relevant expiry date of the gift card.

If you have any requests about your Jardan gift card, please visit any Jardan store or email us at onlinestore@jardan.com.au

Website Security - Payment Details

To help ensure that your shopping experience is safe, simple and secure Jardan uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode. Any personal information you disclose to us is handled with the strictest confidence in accordance with our Privacy Policy.

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 2017. When purchasing from Jardan your financial details are passed through a secure server using the latest 128bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard.  Please note that all international order will be processed in Australian dollars and we only accept Visa, Mastercard and China Union Pay.

Floor Stock and Ready to Ship Furniture

Floor Stock Orders

From time-to-time Jardan offers floor stock and ready-to-ship furniture items in our online store. These items are a mix of excess stock, floor stock, and ready-to-ship pieces. Some items may be imperfect and Jardan does not offer refunds or exchanges of sale or floor stock items, online sales, or factory sale items. All sales are final. It’s important to note, floor stock cannot be expected to be in perfect condition, as per our made-to-order pieces. Floor stock, excess stock, and ready-to-ship items may have markings, signs of wear, or natural characteristics that deem them to be classified as *seconds. – a discretionary saving is applied to all pieces in order to compensate for this. 

The warranties outlined in this document do not apply to floor stock or factory sale items. Floor stock is discounted pursuant to multiple factors including wear, usage, and overall condition. Floor Stock pieces are covered by the balance of our standard structural warranty only which is calculated from the date of manufacture not the date of purchase. Factory sale items are heavily discounted and sold as seen. They do not come with a warranty.

Shipping and Delivery Access

Lead times will vary and will be confirmed at time of purchase.

Please note: it is your responsibility to check access to the delivery property. Our standard freight is inclusive of a single delivery at ground floor level, with easy access, no stair carries and with all packaging removed from the site to be recycled.  Should your order require beyond this, it is your responsibility to ensure that access is achievable, please flag with us prior to ordering should you have any concerns regarding access.  A site inspection can be arranged prior to proceeding to ensure accurate freight costs and access is deemed achievable. Please be aware that any additional requirements such as stair carries, balcony lifts or a hoist service are outside of our standard delivery terms. These services will incur additional charges incurred by the client.

By proceeding with the order, you are agreeing to our freight terms and conditions. You agree that all site access has been accurately assessed and confirmed. If the delivery cannot be made due to access, Jardan cannot offer any refunds and you will be charged any additional costs associated with the delivery.

Shipping and Delivery Access

Please note: it is your responsibility to check access to the delivery property. Our standard freight is inclusive of a single delivery at ground floor level, with easy access, no stair carries and with all rubbish removed from the site. Should your order require beyond this, it is your responsibility to ensure that access is achievable, please flag with us prior to ordering should you have any concerns and we confirm accurate freight costs and ensure access is achievable prior to proceeding. Please be aware that any additional requirements such as stair carries or a hoist service are outside of our standard delivery terms. These services will incur additional charges incurred by the client. Please note that our current delivery services do not offer balcony or hoist delivery services.  

By proceeding with the order, you are agreeing to our freight terms and conditions. You agree that all site access has been confirmed and that the delivery is to a ground floor easy access address, with no stair carries. If the delivery cannot be made due to access issues you will be charged a re-delivery fee as well as any additional costs associated with the delivery.

Orders

From time-to-time Jardan offers floor stock and ready-to-ship furniture items in our online store. These items are a mix of excess stock, floor stock, and ready-to-ship pieces. Some items may be imperfect and Jardan does not offer refunds or exchanges of sale or floor stock items, online sales, or factory sale items. All sales are final. It’s important to note, floor stock cannot be expected to be in perfect condition, as per our made-to-order pieces. Floor stock, excess stock, and ready-to-ship items may have markings, signs of wear, or natural characteristics that deem them to be classified as *seconds. – a discretionary saving is applied to all pieces in order to compensate for this. 

The warranties outlined in this document do not apply to floor stock or factory sale items. Floor stock is discounted pursuant to multiple factors including wear, usage, and overall condition. Floor Stock pieces are covered by the balance of our standard structural warranty only which is calculated from the date of manufacture not the date of purchase. Factory sale items are heavily discounted and sold as seen. They do not come with a warranty.

Privacy Policy

Online Privacy

Jardan is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us. Jardan uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Jardan only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Loyalty Program

The Good Life

The Good Life Loyalty program is a way to thank our community, thank our loyal customers and make new connections. Our Loyalty program is open to residents in Australia and New Zealand, however if you hold a trade account with us, unfortunately you are not eligible for a loyalty account.

Please note at this time our loyalty program is not open to residence outside Australia and/or New Zealand. For more information on our loyalty program please refer to our Loyalty Program Page or contact your nearest Showroom and our team can help you out.   

Sales, Competition and Promotional - Terms and Conditions

Online Warehouse Homewares Sale- Promotion T&Cs

Up to 70% off* selected homewares styles & sizes only excluding Art, Mirrors, Lighting and Furniture. Offer only available online only from Tuesday 21st May until Middnight AEST Sunday 26th May.  Limited stock available. Please choose carefully as we do not accept exchanges or refund on sale items unless faulty. This offer cannot be used in conjunction with any other offer. Jardan reserves the right to change, alter or end the online homewares sale at any time. Large or bulky orders may incur freight costs. Freight costs will be calculated at time of checkout. Please be mindful due to a high volume of orders at this time, your online order may take a little longer to get to you. We will do our best to dispatch your order as soon as possible. 

Welcome10 - Promotion T&Cs

As a subscriber to our mailing list, you are entitled to 10% off your first online homewares order. Offer is valid on homewares items only and excludes Furniture, Lighting, Rugs, Mirrors, Art, and Sale items. Offer is valid once per user and cannot be applied after an order is made.

Loyalty Birthday Vouchers - Promotion T&Cs

As a member of our loyalty program, you will receive a birthday voucher on your nominated birthday. Please make sure your account has been updated with your date of birth. All birthday vouchers will be sent through to your nominated email. You will need to be signed into your online account and add the code at checkout to activate the promotion. Birthday vouchers are only valid on online purchases and must be entered at time of checkout. Offer is valid once per user and cannot be applied after an order is made.